{"id":110428,"date":"2025-11-05T16:08:59","date_gmt":"2025-11-05T21:08:59","guid":{"rendered":"https:\/\/chezheliophilia.ca\/?page_id=110428"},"modified":"2026-03-01T00:57:01","modified_gmt":"2026-03-01T05:57:01","slug":"remboursements_retours","status":"publish","type":"page","link":"https:\/\/chezheliophilia.ca\/en\/remboursements_retours\/","title":{"rendered":"Politique d&rsquo;exp\u00e9dition, de remboursements et de retours"},"content":{"rendered":"<div class=\"et_pb_section_0 et_pb_section et_section_regular et_block_section\"><div class=\"et_pb_row_0 et_pb_row et_block_row\"><div class=\"et_pb_column_0 et_pb_column et_pb_column_4_4 et-last-child et_block_column et_pb_css_mix_blend_mode_passthrough\"><div class=\"et_pb_text_0 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module\"><div class=\"et_pb_text_inner\"><p><!-- wp:paragraph --><\/p>\n<div id=\"AppleMailSignature\" dir=\"ltr\" style=\"text-align: center\"><span style=\"font-size: large\">Chez H\u00e9liophilia, chaque commande est pr\u00e9par\u00e9e avec soin et amour.<\/span><\/div>\n<div id=\"AppleMailSignature\" dir=\"ltr\" style=\"text-align: center\"><span style=\"font-size: large\">Nous nous engageons \u00e0 vous offrir des produits de qualit\u00e9 et une exp\u00e9rience simple, agr\u00e9able et transparente.<\/span><\/div>\n<div dir=\"ltr\" style=\"text-align: center\"><span style=\"font-size: large\">\u00a0<\/span><\/div>\n<div dir=\"ltr\">\u00a0<\/div>\n<div dir=\"ltr\">\u00a0<\/div>\n<div dir=\"ltr\">\u00a0<\/div>\n<h6><strong>1. Plantes \u2013 Vente finale<\/strong><\/h6>\n<div id=\"AppleMailSignature\" dir=\"ltr\">\u00a0<\/div>\n<div id=\"AppleMailSignature\" dir=\"ltr\">Toutes les ventes de plantes sont finales.<\/div>\n<div id=\"AppleMailSignature\" dir=\"ltr\">Aucun retour, \u00e9change ou remboursement n\u2019est accept\u00e9 pour les plantes.<\/div>\n<div id=\"AppleMailSignature\" dir=\"ltr\">Chaque plante est unique et vivante \u2014 nous faisons le maximum pour qu\u2019elle vous parvienne en sant\u00e9 et en beaut\u00e9.<\/div>\n<div id=\"AppleMailSignature\" dir=\"ltr\">Pour toute question ou pr\u00e9occupation, \u00e9crivez-nous \u00e0 chezheliophilia@gmail.com.<\/div>\n<div dir=\"ltr\">\u00a0<\/div>\n<div dir=\"ltr\">\u00a0<\/div>\n<div id=\"AppleMailSignature\" dir=\"ltr\">\u00a0<\/div>\n<h6 id=\"AppleMailSignature\" dir=\"ltr\"><strong>2. Autres produits<\/strong><\/h6>\n<div id=\"AppleMailSignature\" dir=\"ltr\">\u00a0<\/div>\n<div id=\"AppleMailSignature\" dir=\"ltr\">Les produits non v\u00e9g\u00e9taux (accessoires, pots, etc.) peuvent \u00eatre \u00e9chang\u00e9s ou retourn\u00e9s dans les 7 jours suivant la date d\u2019achat, avec la facture originale.<\/div>\n<div id=\"AppleMailSignature\" dir=\"ltr\">Les articles doivent \u00eatre dans leur \u00e9tat et emballage d\u2019origine.<\/div>\n<div id=\"AppleMailSignature\" dir=\"ltr\">Tout remboursement, s\u2019il est applicable, sera effectu\u00e9 selon le m\u00eame mode de paiement utilis\u00e9 lors de l\u2019achat.<\/div>\n<div id=\"AppleMailSignature\" dir=\"ltr\">Les frais de livraison ne sont pas remboursables.<\/div>\n<div dir=\"ltr\"><\/div>\n<div dir=\"ltr\"><\/div>\n<div dir=\"ltr\"><\/div>\n<div dir=\"ltr\">\u00a0<\/div>\n<div dir=\"ltr\"><\/div>\n<div dir=\"ltr\"><\/div>\n<div dir=\"ltr\"><\/div>\n<div dir=\"ltr\">\u00a0<\/div>\n<h6><strong>3. Produits endommag\u00e9s ou d\u00e9fectueux<\/strong><\/h6>\n<div id=\"AppleMailSignature\" dir=\"ltr\">\u00a0<\/div>\n<div id=\"AppleMailSignature\" dir=\"ltr\">Si un article arrive endommag\u00e9 ou d\u00e9fectueux, veuillez nous contacter dans les 48 heures suivant la r\u00e9ception de votre commande, avec une photo \u00e0 l\u2019appui, \u00e0 chezheliophilia@gmail.com.<\/div>\n<div id=\"AppleMailSignature\" dir=\"ltr\">Nous \u00e9valuerons la situation avec soin afin de trouver la meilleure solution.<\/div>\n<div dir=\"ltr\">\u00a0<\/div>\n<div dir=\"ltr\"><\/div>\n<div id=\"AppleMailSignature\" dir=\"ltr\">\u00a0<\/div>\n<h6><strong>4. Exp\u00e9dition et d\u00e9lais<\/strong><\/h6>\n<div id=\"AppleMailSignature\" dir=\"ltr\">\u00a0<\/div>\n<div id=\"AppleMailSignature\" dir=\"ltr\">Les commandes sont pr\u00e9par\u00e9es dans un d\u00e9lai de 5 \u00e0 7 jours ouvrables, puis exp\u00e9di\u00e9es.<\/div>\n<div id=\"AppleMailSignature\" dir=\"ltr\">Pr\u00e9voyez 2 \u00e0 3 jours ouvrables suppl\u00e9mentaires pour la livraison selon votre r\u00e9gion.<\/div>\n<div id=\"AppleMailSignature\" dir=\"ltr\">\u00a0<\/div>\n<div id=\"AppleMailSignature\" dir=\"ltr\">Une fois le colis exp\u00e9di\u00e9, la livraison est sous la responsabilit\u00e9 de l\u2019acheteur.<\/div>\n<div id=\"AppleMailSignature\" dir=\"ltr\">H\u00e9liophilia n\u2019est pas responsable des retards, pertes ou dommages occasionn\u00e9s durant le transport.<\/div>\n<div id=\"AppleMailSignature\" dir=\"ltr\">Les retards postaux sont malheureusement hors de notre contr\u00f4le.<\/div>\n<div dir=\"ltr\"><\/div>\n<div dir=\"ltr\"><\/div>\n<div dir=\"ltr\"><\/div>\n<div dir=\"ltr\"><\/div>\n<div dir=\"ltr\"><\/div>\n<div dir=\"ltr\"><\/div>\n<div dir=\"ltr\"><\/div>\n<div dir=\"ltr\"><\/div>\n<div dir=\"ltr\"><\/div>\n<div dir=\"ltr\"><\/div>\n<div dir=\"ltr\"><\/div>\n<div dir=\"ltr\"><\/div>\n<div dir=\"ltr\"><\/div>\n<div dir=\"ltr\"><\/div>\n<div dir=\"ltr\"><\/div>\n<div dir=\"ltr\"><\/div>\n<div dir=\"ltr\"><\/div>\n<div dir=\"ltr\"><\/div>\n<div dir=\"ltr\">\u00a0\u00a0<\/div>\n<div dir=\"ltr\">Pour le bien-\u00eatre de vos plantes, si la temp\u00e9rature descend \u00e0 <span>-12<\/span><b>\u00b0<\/b>C ou moins la nuit, l'exp\u00e9dition pourra \u00eatre retard\u00e9e temporairement afin d'assurer leur s\u00e9curit\u00e9 et leur sant\u00e9.<\/div>\n<div dir=\"ltr\"><\/div>\n<div dir=\"ltr\"><\/div>\n<div dir=\"ltr\"><\/div>\n<div dir=\"ltr\"><\/div>\n<div dir=\"ltr\"><\/div>\n<div id=\"AppleMailSignature\" dir=\"ltr\">\u00a0<\/div>\n<div dir=\"ltr\"><\/div>\n<h6 dir=\"ltr\"><strong><\/strong><\/h6>\n<h6 id=\"AppleMailSignature\" dir=\"ltr\"><strong>5. Prix et disponibilit\u00e9<\/strong><\/h6>\n<p><strong><\/strong><\/p>\n<p>\u00a0Les prix et la disponibilit\u00e9 des produits sont sujets \u00e0 changement sans pr\u00e9avis.<\/p>\n<div id=\"AppleMailSignature\" dir=\"ltr\">\u00a0<\/div>\n<div id=\"AppleMailSignature\" dir=\"ltr\">\u00a0<\/div>\n<h6 id=\"AppleMailSignature\" dir=\"ltr\"><strong>6. Annulation<\/strong><\/h6>\n<div id=\"AppleMailSignature\" dir=\"ltr\">\u00a0<\/div>\n<div id=\"AppleMailSignature\" dir=\"ltr\">Aucune annulation n\u2019est possible une fois la commande pass\u00e9e et confirm\u00e9e.<\/div>\n<div dir=\"ltr\">\u00a0<\/div>\n<div dir=\"ltr\">\u00a0<\/div>\n<div dir=\"ltr\">\u00a0<\/div>\n<h6 id=\"AppleMailSignature\" dir=\"ltr\"><strong>7. Cueillette au Caf\u00e9-In Sainte-Marie<\/strong><\/h6>\n<p><strong><\/strong><\/p>\n<div id=\"AppleMailSignature\" dir=\"ltr\">Si vous avez choisi l\u2019option de ramassage au caf\u00e9, vous recevrez un courriel lorsque votre commande sera pr\u00eate.<\/div>\n<div id=\"AppleMailSignature\" dir=\"ltr\">Merci de ne pas vous d\u00e9placer avant d\u2019avoir re\u00e7u ce courriel de confirmation.<\/div>\n<div id=\"AppleMailSignature\" dir=\"ltr\">Pr\u00e9sentez-vous avec votre nom et le courriel de confirmation pour r\u00e9cup\u00e9rer votre commande.<\/div>\n<div dir=\"ltr\">\u00a0<\/div>\n<div dir=\"ltr\"><strong><em>Adresse : <\/em><\/strong><strong><em>Caf\u00e9-In Sainte-Marie, 115 Rue Notre Dame S, Sainte-Marie, QC G6E 4A1<\/em><\/strong><\/div>\n<div dir=\"ltr\"><em>Le ramassage s'effectue uniquement pendant les heures d'ouverture.<\/em><\/div>\n<div dir=\"ltr\">\u00a0<\/div>\n<div dir=\"ltr\">\u00a0<\/div>\n<div dir=\"ltr\">\u00a0<\/div>\n<div dir=\"ltr\">\u00a0<\/div>\n<div dir=\"ltr\">\u00a0Pour toute question, commentaire ou suivi de commande :<\/div>\n<div id=\"AppleMailSignature\" dir=\"ltr\">chezheliophilia@gmail.com<\/div>\n<p><!-- \/wp:paragraph --><\/p>\n<\/div><\/div><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-110428","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - 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